SHIPPING & RETURNS

Shipping
Prints are carefully packed and shipped worldwide from Europe, the UK, or the US.

Processing time: 3–7 business days
Delivery time: EU 5–10 days / International 10–20 days
You will receive a shipping confirmation with tracking information once your order is dispatched.

Returns & Damages
Because each print is made to order, we cannot accept returns or exchanges unless the item arrives damaged or incorrect.
If this occurs, please contact us within 7 days of delivery and include clear photos of the issue. We will arrange a replacement or refund.

Defective or Damaged Products

If you receive defective or damaged orders that were not caused by the content provided by you , we will cover the costs of a new order. This includes:

Damage to the delivered products
Errors in the number or quantity of the delivered products
Lack of quality of the delivered product

Return Policy

We currently do not support returns or provide a return address because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order. no return address

Lost Orders

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

Returned to Sender

For orders that are returned to the sender, please place a new order (no later than 30 days from the estimated delivery date) and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.

Orders may be returned to the sender for the following reasons:

Wrong Address: If you or your end customer provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Rejected by the Recipient: If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Unclaimed: If you are not able to receive your order at the address, the shipments may be available for pick up at your local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).